Switch My Service is committed to giving you a great experience when using our comparison services. If something’s gone wrong or you’re unhappy with any part of our service — including how we’ve handled your personal data or shared it with service providers — we want to hear from you.
You can contact us in the way that suits you best:
Email: DPO@switchmyservice-main.wearedelta.co
Post:
Switch My Service Limited
1 Barnes Wallis Road
Fareham
Segensworth
Hampshire
PO15 5UA
To help us look into your issue and respond quickly, please tell us:
1. Your full name and how you’d like us to contact you (email, phone, post)
2. What your complaint is about, including as much detail as possible
3. Any relevant documents, emails, or screenshots
4. What you’d like us to do to put things right
Once we receive your complaint, we’ll:
1. Acknowledge your complaint in writing within 3 business days. We’ll give you a case number and the name of the person handling your complaint.
2. Look into the issue. We may get in touch to ask questions or request more information.
3. Investigate thoroughly. This may involve checking our records and speaking to third-party providers or resellers where needed.
4. Keep you updated. We’ll let you know how things are progressing and when you can expect a full response.
5. Aim to resolve your complaint quickly. If we can’t resolve things immediately, we aim to send you a final written response within 10 working days — and always within 8 weeks.
We’ll handle your complaint fairly, with due care and respect. If the issue involves how we’ve handled your personal data, we won’t take this lightly and investigate under the applicable laws, including:
> The UK GDPR – your data rights and how your information is handled
> The Privacy and Electronic Communications Regulations (PECR) – your rights relating to marketing and electronic communications
> The Data (Use and Access) Act 2025 – how your data is accessed and used by us or the third parties we work with
We’ll communicate with you throughout, but if we agree we got it wrong, we’ll explain what happened and how we’ll put it right.
If we resolve your complaint within 3 business days and you’re happy with the outcome, we’ll send you a Summary Resolution Communication. This is a written confirmation that:
We understand you made a complaint and we believe we’ve resolved it
You can come back to us if you’re still not satisfied
We’ll consider your complaint closed once we’ve sent our final response. But this doesn’t affect any legal rights you may have — including the right to escalate the issue to the Information Commissioner’s Office if your complaint relates to personal data for example.
